File a complaint

Something you are not happy about, and want to file a complaint directly to the team responsible for customer service? Fill out the form, and let us know how we can help.

If you are not satisfied with the response from the Customer Service team, you have the option to file a complaint with the Financial Complaint Board. You can fill out a complaint form at www.fanke.dk or call the Secretariat directly at +45 35 43 63 33.

If you are a business client (B2B), and dissatisfied with Penning'shandling of a case/complaint, the case will typically not be handled by the Financial Complaint Board according to its statutes.

You can read more about your options for filing a lawsuit in the Danish courts at domstol.dk or contact your legal advisor/lawyer for advice on this.